Shipping Information

BugOff Shipping Information

Good news: every order ships free—no minimums, no coupon codes, no surprises.

Order Processing

  • 1-3 business days to pick, pack, and hand your parcel to the carrier.

  • During big promos or holidays it might take up to 7 business days—we’ll hustle, promise.

  • You’ll get a tracking e-mail the moment your order is officially “in transit.”

Estimated Delivery Time*

Region Typical Arrival Window
🇺🇸 United States 7 – 14 business days
🇨🇦 Canada 7 – 14 business days
🇬🇧 United Kingdom 7 – 10 business days
🇦🇺 Australia & NZ 5 – 10 business days
🌎 Rest of World 7 – 15 business days

 

*Estimates start after we give the box to the carrier. Customs checks, weather, or holiday backlogs can stretch these windows a bit.

Need to tweak an address?

  • Spot a typo? E-mail hello@bugoffshop.com within 24 hours of ordering and we’ll fix it for free.

  • After 24 hours the label is usually printed, so changes or cancellations aren’t guaranteed.

Delivery Delays

Once a parcel leaves our warehouse we’re all at the mercy of planes, trucks, customs, and Mother Nature. We’ll keep you posted, but BugOff isn’t liable for delays outside our control.

Lost or Stolen Packages

  • Think your order vanished in transit? First, check the tracking and with neighbours.

  • Still missing? Contact the carrier to open a claim, then loop us in at hello@bugoffshop.com with the claim number.

  • We’ll help chase things down and, if needed, arrange a one-time replacement.

Policy Updates

We may adjust this page now and then. The latest version lives right here, and placing an order means you’re cool with whatever’s written at checkout time.

Got questions? Drop us a note at hello@bugoffshop.com—our support team is happy to help.